VoIP Monitoring Featured Articles
Microsoft Lync UC Finds New Power in Tone's ReliaTel Service Success Pack
More and more businesses are turning to Microsoft Lync when it comes to putting unified communications (UC) systems into place, and of course for many other reasons as well. But for those who find that Microsoft Lync UC could use a little extra juice, there's a new reason to cheer as Tone Software Corporation recently announced the immediate availability of its new ReliaTel Service Success Pack for Microsoft Lync. With the arrival of the ReliaTel Service Success Pack comes a complete set of new tools that make bringing Microsoft Lync's quality and service level management systems to other companies a snap...
Small Businesses Can Find Many Benefits from VoIP
A recent survey shows that 57 percent of buyers are thinking of investing in a VoIP service as their business phone system for the first time...
Video Surveillance Has Many Uses
IP communications is changing just about every area of our lives, offering up new opportunities and ways to conduct business. One of those opportunities is using video surveillance more frequently and in more ways...
VoIP Provider 'VoIP Much' Lowers Rates, But Will it Help?
Toronto-based VoIP Much provides VoIP phone service to residents and businesses in Canada and the U.S. The company offers free calls to more than 1000 cities throughout the country...
Tone Software Helps MSPs Get the Most Out of Business
Recurring revenue is one of the most obvious advantages of getting involved in the managed service provider (MSP) market. Through it, over time you will have an established monthly income...
UCaaS Providers Can Realize Full Potential with Proper Monitoring and Management
Long gone are the days when organizations contracted with an ISP for Internet services and a telecom provider for voice services and equipment. For those companies who don't have the money and resources to manage their communications services in-house, an increasingly popular choice is a Unified Communications as a Service (UCaaS) provider...
ReliaTel Featured Partner in Avaya DevConnect Marketplace for September
Businesses rely on consistent communication, so quality communication serves as the beginning of the journey to using managed services that will ultimately lead to cost savings and other realms of communication...
Research: Global VoIP Services Market Worth $135.76 Billion by 2020
new market research report published by Transparency Market Research forecasts that the VoIP services market will be worth $136.76 billion by the year 2020...
Why VoIP Monitoring is Critical for the Provider
Companies and residents alike are seeking to expand their mobile capacity, while also embracing the opportunities afforded with VoIP connections. In doing so, the demand for VoIP monitoring also continues to grow...
Why Legacy PBX Resellers Should Consider Offering VoIP
The options in communications today far exceed what the average business could access in previous generations...
PABX Resellers Should Embrace VoIP As Well
While VoIP and all kinds of Internet calling programs are getting bigger all the time, quite a few resellers are actually staying away from Voice over Internet Protocols for reasons that pass understanding to many outside the market...
Website Debuts to Help Businesses Find Best VoIP Products and Services
The VoIP Communication Reviews website has recently been launched in response to people's ever-growing interest in Voice over Internet Telephony technology (VoIP) technology...
VoIP 911: What You Need to Know
Despite all the good that VoIP brings, dialing 911 using IP is still a topic that not everyone understands...
Survey Shows Which VoIP Myths are Still Persistent
Voice over Internet Protocol (VoIP) phone systems are quickly taking over the business world and even the residential phone market as they offer a cheaper alternative phone service...
ITEXPO Luncheon Keynote Accesses the Open Source Telephony Revolution
Three superstars of the open source telephony world came together on a luncheon keynote panel today at ITEXPO to talk about the great leaps Asterisk and FreePBX have made over the years, and the benefits they continue to provide for businesses...
Leveraging WebRTC to Accelerate the Adoption Process Worldwide
IP-enabled PBX phone systems bring new capabilities to business communication systems; voice, data, and apps can operate on a single network in a seamless manner...
To VoIP, or not to VoIP
It's time to talk VoIP, should your business make the switch? VoIP reduces cost, increases quality and provides a reliable failover should an emergency occur. It is a phone system that resides in the cloud and connects to one's phone provider via the internet; let's take a look and see what it takes to make the switch...
'Line' App Increasingly Captures the World's Attention
The Line app may not be known by all Americans households, but that is starting to change. As of June, the chat app reached 470 million users globally...
VoIP Making Inroads as a Cheaper Landline Connection
Some VoIP-specific devices can offer landline-like service via mobile, with unlimited home phone calling over the Internet. Low monthly fees with the one-time purchase of a console can make VoIP the perfect in-between option...
Measuring UC Savings is Intensive, but Possible
To the surprise of no one in the tech industry, the FCC noted in a recent report that, in both the individual consumer and business markets, VoIP adoption is on the rise...
Study Finds More Residential Customers Opting for VoIP
There continues to be increased U.S. residential demand for Voice over Internet Protocol (VoIP) phone service, according to new findings from the FCC...
CounterPath Gets Patent for Mobile Network-Based Authentication
CounterPath has gotten a patent for mobile network-based authentication, and its announcement led shares of the Canadian company to jump more than 27 percent on July 21...
VoIP Provider Site Releases Top VoIP Solutions
If you have been reading anything on technology in the last decade, then you probably know that VoIP comes with a long list of benefits for anyone who is running a business...
VoIP at Center of Net Neutrality Issue in Jamaica
Local reports say national telecommunications company Digicel Jamaica is continuing to block several local VoIP providers on the grounds that those providers are acting illegally...
Making the Case for VoIP Phone Systems in Your Business
By now, you are likely aware of the massive transition that many businesses are making with the decision to switch from traditional telephony to Voice over Internet Protocol (VoIP) business phone systems...
VirtualPBX Introduces Military, Veteran Discount Program
VirtualPBX.com, Inc., a VoIP provider, has introduced its military and veteran discount program to show its support and gratitude for those who have served the nation...
Valuesetters V-Star Calling App Now Available on Google Play Store
Valuesetters Inc., an Internet-based company that seeks free subscribers and revenue-generating subscribers, has revealed that its V-Star calling app is now available on the Google Play store...
Indosoft Gets US Patent for Call Survival
Contact center software provider Indosoft recently received a patent for its Q-Suite Call Survival from the U.S. Patent and Trademark Office...
Real Benefits for Moving Call Centers to VoIP
The VoIP revolution has changed the telecommunications industry since it first became a mainstream technology in the first decade of the 21st century, and VoIP technology is a great benefit to contact centers...
VoIP Calling Can Conquer Outrageous Roaming Rates
Telecommunications companies have not traditionally provided international calling rates that most mobile users find reasonable, but the proliferation of voice over IP (VoIP) services is stepping in and leaving telecoms in the dust...
Why VoIP is Perfect for SMBs
Companies looking for cheaper phone services have been turning their eyes toward Voice over Internet Protocol (VoIP) solutions...
No Signal in the Building? Use VoWi-Fi to Connect
The increase in multimedia content and the influx of data hungry mobile devices on the communications landscape is seeing mobile operators scrambling to provide services even in areas that cannot be penetrated by mobile networks...
Belly Deploys VoIP Cloud Phone Solution
Belly, a marketing platform for small businesses, has adopted a VoIP cloud phone solution in a bid to provide its workforce of over 100 employees with a simple, easy-to-use phone system...
VoIP Service Remains an Option for Landline Phones
Despite the increasing popularity of smartphones, and even simpler cell phones, many consumers still want to be able to use a landline device...
Celeno OptimizAIR 2.0 to Power Edimax 802.11ac Home Routers
With Airtime management technology, service providers can effectively manage Wi-Fi networks, and deliver good quality service...
4PSA's VoipNow Celebrates its Ascendance
At a time when the giant telecoms, powered by big, expensive PBX boxes, ruled the roost, 4PSA decided to do things a little differently...
VoIP Critical to Enterprise Branch Network Success
Cloud, infrastructure application as service (IaaS) and software application as service (SaaS) are the most sought-after technology services among enterprises these days...
Tone Software Offers Managed Service Providers a Success Pack for IP Office Market
Tone Software is now offering a ReliaTel Service Success Pack for Avaya IP Office, a solution that lets Managed Service Providers deliver profitable managed services for the Avaya IP Office market...
Regulatory Concerns Abound in Switch from PSTN to VoIP
The telephony market is witnessing a switch from the old voice standard, PSTN, to the future as driven by the Internet, VoIP, and the complications that come with making the switch from one to the other are huge...
The Death of POTS May Leave Gaps VoIP Hasn't Yet Filled
The days of plain old telephone service are numbered. Some phone carriers, like AT&T and Verizon, are trying to change legislation that requires POTS to be available as a "carrier of last resort."..
Still Some Gaps for VOIP to Fill
The days of plain old telephone service (POTS) connecting millions of homes through telephone wires, are numbered. With the increasing reliance upon cell phones and VOIP, only 10 percent of Americans are left using traditional telephone services-primarily senior citizens...
Tone Software Podcast Looks at Lync Implementation
The adoption of Microsoft Lync as a unified communications platform is growing exponentially, with Microsoft reporting huge growth for the platform. Many enterprises view Lync as a cost-effective strategy to incorporate unified communications into their existing IPT environment utilizing their existing Windows network architecture, along with their users' existing desktop resources. While this strategy can yield significant ROI, it also creates additional strain on the IP network, and the system resources of every Lync user's desktop...
Tone Software Debuts ReliaTel Service Success Pack Exclusively for Avaya IP Office
Tone Software aims news service pack at MSPs to enhance VoIP and UC capabilities...
MSPs Get a Leg Up with Tone Software's New Offering
Managed service providers are frequently vexed by the lack of the proper solutions to use with Avaya IP Office, but that problem is coming to an end today...
VoIP: A Great Platform to Dive into Unified Communications
Voice over Internet Protocol (VoIP) has been around long enough that it's a comfortable entry point into the UC market...
Xerox Integrates Tone's ReliaTel to Move IT Service Business Forward
Tone Software has announced its ReliaTel VoIP and Unified Communications (UC) Service Assurance software is providing a telephony management platform for the IT Outsourcing (ITO) managed services business of Xerox...
VoIP Makes Distributed Workforces Flexible
VoIP services can solve problems with efficiency and cost, and businesses should not find them difficult to set up or maintain...
Costs to Consider When Switching to VoIP
VoIP can make expansion of phone systems easier because businesses can manage their needs through control panels hosted in the cloud. Setting up a new phone system is not without its costs, though...
Comings & Goings: magicJack Names Anthony Russo its New VP of Mobile
It appears magicJack is trying to make some moves to get it into more of the mainstream with the announcement of a new vice president of its mobile division in Anthony Russo...
Collaboration, Not Chaos: Tone's IAUG Event To Address Lync UC Integration
A Unified Communications system allows for less hardware, which means less money being spent on hardware, which translates to money in the till for other, more necessary items...
Colorado Legislature Addresses Telecommunications Overhaul
For many years in the state of Colorado, a state subsidy has helped to provide rural denizens with access to landline phone services. But that may all change with the introduction of HB 1328...
Are You Ready to Embrace the New Era of VoIP/SIP Connectivity?
VoIP already has several million subscribers worldwide, and according to the latest research analysis "its growth looks set to accelerate as predictions indicate a $40 billion annual VoIP market by 2015."..
Unified Office Debuts Total Connect Now 3.0
Unified Office, Inc recently rolled out its new Total Connect Now (TCN) 3.0 Hybrid Private Cloud service architecture based on the Unified Office adaptive Highest Quality Routing (HQR) software...
Mitel Adds the 6800i Series to its IP Business Phones Portfolio
Recently, at the Enterprise Connect conference in Orlando, Mitel unveiled its latest 6800i series of IP business phones that utilize open standards-based SIP protocol...
Promotion: ITP VoIP Offers One Year Free Phone Service to Users
To enable more users to utilize the VoIP technology, ITP VoIP, a growing VoIP service company, has recently introduced a new program to provide their existing and prospective customers with a chance to avail a full free year of phone service...
Another Reminder: Security When Using VoIP is not to be Overlooked
When the world's enterprises began sending and receiving important information via the great new Internet, their move to the future was soon followed by a plague of hackers seeking their valuable contents...
VoIP Adoption Growing Worldwide
Everything seems to be migrating to over-the-top services offered over the Internet these days; even TV is moving to OTT with services like Netflix. But a study by WhichVoIP shows exactly how much VoIP technology is growing...
Tone's OMC-FLASH 4.7.0 Release Addresses Key Requirements
Tone Software Corp. has announced the release of OMC-FLASH 4.7.0 incorporated with a number of new and important features...
Mobile VoIP Threatens Traditional Mobile Telecom Habits
Expanding 3G, LTE, HSPA+ and even Wi-Fi networks, in addition to breakthroughs in improving the quality of VoIP calling technology, have made VoIP both viable and increasingly popular...
Wanatel Helps VoIP Resellers Take the Plunge
Wanatel -- which offers Internet telephony communications and VoIP services on top of other IT services and products -- notes that becoming a wholesale VoIP reseller, while promising good returns, is a decision that shouldn't be made in haste...
Carrier VoIP and the IMS Market Gained by 30 Percent in 2013
If you think the growth of VoIP in the past year has been impressive, you're not alone. According to Infonetics Research, carrier VoIP and the IMS market both grew by 30 percent in 2013...
Telekom Austria Moves from Fixed-Line Voice Service to VoIP
Telekom Austria recently became the first operator in the EU to migrate its fixed-line voice service to VoIP, in a project that saw its domestic arm A1 integrate 2.3 million fixed-line phone customers with its all-IP network...
Nextiva Makes Available New Mobile and Desktop App
Provider of cloud-based business phone service Nextiva recently said that its new mobile and desktop app is now available for customers...
Telx Strengthens Customer Support with 24/7 Service in Miami
Telx Telecom is one of the latest telcos to implement a 24/7 customer support program that helps customers find and solve their most difficult and serious questions and issues related to phone and VoIP services...
Bangladesh Telecom Regulatory Commission Fights Illegal VoIP Activity
The Bangladesh Telecommunications Regulatory Commission has decided to implement a system to monitor international gateways (IGWs) and interconnection exchanges (ICXs) to prevent illegal call termination...
Equiinet Expands into Arizona, SoCal Following Merger with Ubiquita
Equiinet has announced it has expanded operations into Arizona and Southern California, following the merger of Ubiquita and Equiinet..
FCC Gives Telecoms the OK to Test VoIP as Replacement for POTS
The FCC has voted to allow telecoms to test VoIP networks as a replacement for POTS on a limited basis. The decision is seen as a major step forward in modernizing communications in the U.S...
Neofone Deploys Squire Tech's SVI MGC Solution and Upgrades LNP Services Delivery
VoIP operator Neofone has endorsed Squire Technologies' SVI MGC solution for its reliability and performance in addition to its effectiveness in reusing existing Cisco media gateways...
Tata Communications Launches its Mobile VoIP Platform
Tata Communications, a major provider of A New World of Communications, recently introduced its mobile VoIP platform...
Primus VoIP Celebrates 10 Years in Canada
Primus Telecommunications Canada, the country's largest alternative telecommunications service provider, is celebrating its tenth anniversary this month...
Converting Business Phone Networks to VoIP is Cheap and Worry-Free
Businesses that still base their telephony network off traditional analog landlines are unfortunately missing out on some of the many advantages offered by VoIP phone systems...
Business VoIP Phone Systems Offer Enhanced Calling Features for Cheap
VoIP allows companies to choose between operating their own on-site Private Branch Exchange (PBX) servers, or using a cloud-based hosted PBX solution that sees the VoIP provider managing the network...
Residential VoIP Phone Systems Offer Better Phone Service with Lower Bills
Traditional home phone service providers charge $30 or more for each phone line per month, and though this is lower than the traditional smartphone bill, there's little reason to pay this much for a redundant phone line...
Ooma Creates Safety Phone for Aging Consumers
Ooma, Inc., a California-based provider of smart home and business communication systems, has announced the launch of the Ooma Safety Phone, which allows users to instantly contact 911, family members and friends using two programmable speed-dial buttons. The device is an extension of the company's 911 Alerts feature, which notifies subscribers when 911 is called from their home...
FCC Again Climbs on the VoIP Merry-Go-Round
There's an infamous quote attributed to New York Yankees legend Yogi Berra, who, when asked about a recurring scenario in a baseball game declared, "It's dejà vu, all over again." Whether Yogi actually said that or not is up for debate, but there's no debating what the FCC is doing when it comes to clarifying what VoIP technology is…or isn't...
Digital Element's IP Geolocation Technology Selected by COCUS
Digital Element recently announced that its IP geolocation technology has been selected by COCUS AG, a German telecommunication consultancy and solution provider, for its telecommunications client...
Telx Telecom Lives Up to its Promise of Faster Networks
However cliche it may sound, 'Time is Money' for businesses, and to spend it usefully and productively is their topmost priority. Today, the backbone of any organization is a reliable Internet service that can support high-speed data, VoIP, video and other applications. Metro Ethernet (Metro E)is the answer, which Telx Telecom is now making available to the Miami region...
Don't Follow the Mob: Choose a Phone System that Suits You
Having finally decided that VoIP is good for the business, you heave a sigh of relief at not having to think any further on the issue, but you're mistaken...
SIP Trunking and How It Works for Businesses
By now, most businesses are aware of Voice over Internet Protocol (VoIP) phone systems, which route calls through the Internet for more efficient communication than landlines provide. The result is hyper-efficient phone calls that include more free features, for a lower monthly price...
VoIP Gang Seized in Bangladesh
When we think of gangs - packs of wolves or, more commonly, of people - united in a mission of violence, we don't often think of VoIP. And yet where there is a chance of crime, there shall be criminals. On Sunday night, a group of 39 people were arrested in the city of Uttara, Bangladesh. The Rapid Action Battalion (Rab), anti-crime and anti-terrorism unit of the Bangladesh Police, seized a house that held, what the Bangladeshi newspaper, The Daily Star, describes as a "huge quantity of illegal VoIP equipment."..
VoIP Set to Dominate European Phone Market
Voice over Internet Protocol (VoIP) converts traditional phone signals from analog to digital formats, which are then routed through the Internet instead of traditional phone networks. The result is a faster, clearer and even cheaper service that uses modern technology to its fullest extent, instead of relying on century-old copper wire transmissions...
Important Steps To Take Before Switching to VoIP
The end result of using VoIP is a business-calling network that offers higher sound quality and more included calling features, at a price less than what comparable landline phone companies can offer...
Workaholics Rejoice; Regular Flyers, Not So Much
Scandinavian Airlines will soon be in a position to allow its EuroBonus members to make VoIP calls. A partnership with Swedish manufacturer Zaark is making this possible...
VoIP Reliability and Call Quality on the Rise
Most earlier issues associated with VoIP voice transmission are now being addressed thanks to the improvements in VoIP hardware and underlying network support...
VoIP Is Not the End of Landlines
The growth of VoIP and its widespread use by both individuals and businesses has raised questions about the future of landline phones, with a common misconception that VoIP will kill landlines within the next few years...
Senior Citizens Fight Back on the Move to Pull the Plug on Landlines
The landline may be going away as telecommunications continues to outgrow its outlet-bound roots. But the traditional telephone won't be disappearing without a fight from those who truly appreciate it, and very much need it...
GetVoIP: What Are You Waiting For? VoIP Now
It's rather strange that while the hype and hyperbole surrounding VoIP only seems to accelerate with time, many are still contemplating as to whether to "VoIP or not"...
Stakes Are High with VoIP Regulation Debate
When it comes to regulation, there's usually a lot to be gained-and lost. That's the scene with the debate over potential new Federal Communications Commission rules for voice-over-IP (VoIP)...
U.S to Transform Landline Telephones to IP-Based Systems
The government's decision to transform the nation's copper-based landline network to a digital one similar to Internet phone services like Skype or Vonage will mark a revolutionary step in the evolution of nation's telephony systems...
VirtualTone Launches the VTONE MSP BILLING Module
If there is one aspect of a service oriented business that irks business owners, it is the billing cycle and all the headaches that go along with it. While it is an essential component of the operation, owners are always looking for the best available solution that will simplify and automate the process effectively. VirtualTone, a VoIP solution and channel partner for managed service and IT solution providers, has released Vtone MSP Billing Module. In collaboration with ConnectWise, this service will allow partners to automate their billing by just setting it once...
Harnessing Business Intelligence from Contact Centers
Contact centers are much more than a place that answers the questions of customers. The truth is that contact centers do a lot more than simply taking calls...
IP Telephony has Huge Potential in Australia's Work from Home Sector
Research conducted by the Australian Communications and Media Authority (ACMA) revealed Australian employers have been open to giving their employees the freedom to work from virtually anywhere as long as they remain productive...
Telecom Companies Reluctant To Pass VoIP Savings to Retail Customers
Although the growth in VoIP popularity around the world is undeniable, it's not growing as fast as it could be. Telecom companies are benefiting from cost savings from the technology but have been reluctant to pass the savings to consumers...
Ready for Microsoft Lync? This Webinar May Tell You for Sure
Anytime Microsoft launches a platform, much hype and conversation happens across the global corporate landscape as so many offices are already steeped in Microsoft Office technologies...
Philippines Long Distance Telephone Launches Cloud-based Contact Center Solution
The Philippines Long Distance Telephone Company, through its corporate enterprise arm PLDT ALPHA Enterprise, has launched what it's calling the country's first cloud-based contact center service...
VoIP Goes Up Down Under
VoIP has grown enormously in Australia since 2007 due to new market entrants and changes in the business models of VoIP providers...
ReliaTel Now Monitors MS Lync 2013
Microsoft Lync 2013, the company's unified communications suite, has been storming the business world. There are now more than 50 million Lync users globally who take advantage of the VoIP, presence, chat and directory functionality that comes with Lync...
Tone Set To Address Unified Communications Challenges
You've heard the hype, seen the demos, and possibly already deployed UC technologies yourself, in hopes of boosting collaboration, mobility, presence, and increased productivity for your workforce and clients. Still, as many have discovered, the adoption of UC can create chaos and complexity within your infrastructure and staff, posing serious challenges and risks to achieving the promised payback...
The Wired Telecom Industry: For Whom the Bells Toll?
Once upon a time, wired telecommunications carriers reigned supreme, and provided services that took care of industry and residential needs. Now the old industry doesn't seem to be holding up very well...
Successful VoIP Starts with Visibility and the Right Infrastructure
Voice-over-IP (VoIP) and unified communications (UC) are being adopted by businesses large and small, but getting the right infrastructure in place is crucial for making the technology actually work as advertised...
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