VoIP Monitoring Featured Articles

  • What's the Deal: Tone Software ReliaTel as a Service
    Unified communications and the cloud go hand in hand in creating a perfect environment for communications today. Delivered properly, the two technologies have the potential to drive ROI and improvements across the board...
    6/24/2016
  • Low Costs, High Demand Drives Gains in Worldwide VoIP Market
    When the notion of voice over Internet protocol (VoIP) first started coming out in the dial-up Internet era, it was a revelation. The idea that long-distance or even international calling could essentially be had for costs better equivalent to a local call was astonishing, and one that stuck with us even as dial-up Internet faded away. The global market for VoIP services, however, did not, and a new report from Persistence Market Research suggests this market will likely see gains for some time...
    6/23/2016
  • Businesses Need to Use VoIP Monitoring to Ensure Call Quality Remains Consistent
    Jitter is one of the most common issues that can severely impact the quality of VoIP calls. Network backups, congestion and configuration errors can all cause delays when it comes to sending packetized voice. And for a VoIP call, it's critical that packets are sent in a specific order to maintain voice quality, otherwise jitter will result. A jitter buffer can certainly help combat this issue, but businesses and their service providers should also look at their networks to ensure they are capable of handling VoIP traffic...
    6/16/2016
  • Proper Management and Monitoring Critical for Hybrid UC&C Deployments
    One of the greatest benefits of unified communications (UC) solutions and services is their flexibility and convenience when it comes to deployment, use and maintenance. Organizations can choose to house products on premises, in the cloud or through a hybrid combination of the two...
    6/15/2016
  • VoIP Transition Bills in California Face Uphill Battle
    Some of the biggest outcry against the bill came from the chronically-underserved rural sector, who noted that, with VoIP service, power outages could not only kill the lights but also phone service, as land-line phones generally have backup power systems that continue to provide service even in a power outage...
    6/10/2016
  • Important Cyber Security Measures for Businesses Using VoIP
    All technology brings with it inherent security risks and VoIP is no exception. But by taking proper security measures, businesses can gain all of the advantages of VoIP communication systems while ensuring their networks, data and property remain safe...
    6/10/2016
  • MSPs Will Have to Do This to Establish a Competitive Advantage
    The world of communications is complex and evolving, creating opportunities for smaller companies to compete on the same level as their larger peers. Unified communications has taken on new steam as Voice over IP streamlines all forms of communication. VoIP monitoring is also taking on new life as the demand for digital continues to grow...
    6/2/2016
  • Blurred Lines Driving a Better Customer Experience
    Things move pretty fast in the communications world, especially in an age where digital platforms make so many things possible. Companies can truly unify their communications and look to providers to do all the heavy lifting. Voice over IP is continuing to gain traction, even as VoIP monitoring in other countries is limiting accessibility. Still, the opportunities continue to emerge and the lines between certain capabilities continue to blur...
    6/1/2016
  • VoIP Is Not Possible Without the 'I'
    It's easy to forget, especially as we all tend toward using the acronym, that voice over Internet protocol (VoIP) depends inherently on the Internet-the I portion of the acronym-to get anything done. A recent report from Telecom Reseller drives that point home, suggesting that some may be having issues with VoIP systems because the network isn't sufficiently powerful to provide the service to its fullest...
    5/26/2016
  • Tone Software Releases ReliaTel as a Service
    This launch from Tone is a cost-effective way for businesses to make the most out of their existing networks...
    5/25/2016
  • Business, Consumer Telephony Customers Seeing Big Savings
    Ever since 2004, Ooma has set out to disrupt the telephone industry by providing cloud-based telephony services in conjunction with a variety of mobile apps...
    5/23/2016
  • Telecommunications Regulatory on Commission: No Charges for VoIP Apps
    This was the highlight of recent news coming out of Jordan this week; the Telecommunications Regulatory Commission (TRC) was looking into legal guidelines on whether subscriptions to free services would be required...
    5/19/2016
  • Is There Value To Be Had in Hosted VoIP?
    Voice over Internet Protocol (VoIP) has drawn plenty of attention over the last few years as a way to offer businesses more features and often for a lower cost...
    5/17/2016
  • Voxox Shuts Down its Consumer Service to Focus on Business Instead
    Voxox consumer unified communications service users recently faced a dark day. The company announced it was shutting down its free consumer service, instead turning its attentions to growth and putting a particular focus on business users...
    5/10/2016
  • VoIP Phone Availability Takes a Fast Leap Forward
    Internet Telephony Service Providers, or ITSPs, have been in the news a lot lately as VoIP communications comes into its own. Now, the technology is going one step further with word of a new joint venture...
    5/10/2016
  • Grandstream IP Phones Ready to Go VoIP
    Grandstream Networks has been a pioneer with its SIP Unified Communications products and solutions for nearly 15 years, so it knows a thing or two about the technology...
    5/6/2016
  • Answering the Call: VoIP Market Expansion Coming
    When most of us make a call, we never really think about all the connections in our hand that make it possible. We simply pick up, punch in some numbers, and start talking...
    5/5/2016
  • Better UC Management with a 'Total View'
    Mathematics aside, a "360 degree view" is a high-level definition that explains getting a total view of pertinent information. In customer service, it refers to the total view of the customer journey, including past, present, and future...
    4/28/2016
  • Cloud-Based Business VoIP Collaboration Solution Released
    A new offering is designed to provide businesses with all the traditional office phone system call features and quality they're used to delivered via aCloud Services VoIP infrastructure...
    4/27/2016
  • New Interest in VoIP Reveals New Challenges
    Voice over Internet protocol (VoIP) service has been drawing an ever-increasing amount of interest, not just from organizations but from individuals as well...
    4/20/2016
  • SDN Can Keep the 'Real-Time' in Communications
    The use of real-time communication through VoIP and IP-based communication systems has given customer service personnel an edge they wished for in the decades before modern calling and messaging...
    4/12/2016
  • Government and VoIP? United Arab Emirates Says 'Not So Fast'
    Trying to maintain cordial relations in the monarchy while working on the problem, a Snapchat spokesman said simply: "Video and voice calling are currently not available in the UAE due to local regulations."..
    4/11/2016
  • CTA Wraps Up Spring Forum with VoIP Backup Standards
    Looking ahead, the CTA is seeking proposals for presentations or panel discussions at its next Technology & Standards Forum, Oct. 18-20 in Austin, TX. Space will be available for industry alliances interested in hosting their own meetings at the Forum...
    4/8/2016
  • VoIP Monitoring Takes an Interesting Turn in Morocco
    What would it mean for your business if you suddenly couldn't complete your VoIP calls? For companies and users in Morocco, this nightmare is now their reality...
    4/5/2016
  • NEC Orders 2,000 Monet VoIP Phones from Apivio
    VoIP hardware maker Apivio has announced that NEC Corporation of America has made a large order of its Monet series of phones...
    3/30/2016
  • NDS Releases Wireless Backup in N-Power Communications Suite
    When traditional networks go down, business can be left without a way to reach their most valuable asset: their customers..
    3/29/2016
  • Hosted Phone Service Pairs up With VoIP Phones
    Two phone giants look forward to providing one company's growing client base with highly functional endpoints that fit their evolving needs...
    3/24/2016
  • Grassroots Efforts Take on Morocco's Unpopular VoIP Ban
    A Facebook campaign is hoping to drum up enough global support to convince the government of Morocco to overturn its VoIP ban...
    3/22/2016
  • No Surprise: 2015 Was Huge for VoIP, Others
    The carrier IMS and VoIP space both experienced their best performances ever in 2015, according to new findings just released...
    3/18/2016
  • Running a Small Business? Consider a Phone Upgrade
    If you're a small business that has been around for some time, you've likely invested in a phone system but haven't made any significant changes since...
    3/17/2016
  • Business VoIP Investments Pay Big Dividends
    A new VoIP release offers a number of available calling features, such as call forwarding, calling name retrieval, busy lamp field to monitor the phone user of another user, and more...
    3/11/2016
  • VoIP is Essential for Today's Businesses
    The benefits of VoIP in a business setting are so compelling and far reaching-business VoIP is ideal even for small to medium-sized business (SMB) requirements, after all-that it should be hard to pass up for any business...
    3/7/2016
  • Four Reasons for Adopting Unified Communications
    No matter where I'm working, no matter what device I'm on, UC connects me with those I want to reach. But even if you're not global, UC still makes sense...
    3/3/2016
  • VoIP Usage Gaining Among Android Users: Study
    If you think the rise in VoIP usage is growing ever stronger, new research in that area proves you're right...
    3/2/2016
  • Why VoIP Security Matters
    VoIP systems are not like analog phones. They are computers like any other, open to firmware updates and security holes like laptops and smartphones. Few users think about how VoIP phones could be hacked, however...
    2/25/2016
  • MagicJack Offers Mexico Unlimited Inbound US VoIP Calling
    Popular VoIP cloud-based communications company magicJack VocalTec has launched a new service offering in Mexico called "Call U.S." with Movistar, Telefonica's mobile operator brand in the country...
    2/24/2016
  • Another Lawsuit over VoIP Technology is Faced by Apple
    Earlier this month, a federal jury found Apple guilty of willfully infringing on four VirnetX patents...
    2/18/2016
  • Does All-SIP Infrastructure Matter? Only If You Care About Quality
    The argument for SIP trunking is more than just an economic argument; it also is a call quality argument. That's because hybrid environments degrade call quality...
    2/16/2016
  • Challenges in a UCaaS World? ReliaTel Has a Solution
    Unified Communications as a Service, better known by the acronym UCaaS, is having its moment in the sun, and rightly so. A recent blog post by Tone Software, a high technology software development firm specializing in global business, telecommunications, and IT infrastructure management solutions, looked at the growth of this technology and identified ways to manage it...
    2/10/2016
  • Phone Numbers Soon To Be Secured by Interconnected VoIP Providers
    The country's communications infrastructure has been undergoing key technology changes, a major one being from networks based on time-division multiplexed (TDM) circuit-switched voice services to all Internet Protocol (IP) multi-media networks...
    2/10/2016
  • Truecaller Launches New Windows Phone Caller ID App
    Users of the beleaguered Windows Phone platform might have a killer app: the caller ID application...
    2/4/2016
  • Panamax Certifies Grandstream Products for Use with Bridge2Call Platform
    Telecommunications technology company Panamax has jointly announced alongside Grandstream Networks the certification of a number of Grandstream products on the Panamax Bridge2call VoIP service platform...
    2/4/2016
  • WebRTC Solution Gets New Bells and Whistles
    VoIP provider Sonus Networks recently rolled out updates to its WebRTC solution, giving users better security options and mobile features for enterprise customers...
    1/26/2016
  • LocateSmarter VoIP Identification Addresses TCPA Regulations
    Recent changes to the Telephone Consumer Protection Act (TCPA) have thrown a wrench into the gears that is automatic dialing and contact center operations...
    1/25/2016
  • Kerio Technologies Targets SMBs with New Security, VoIP Appliances
    These days, network security and modern telephony enhancements are among the most talked about topics in the technology world-and it's not hard to see why. In terms of the former, protecting networks from cyberattacks is increasingly important as data breaches become more commonplace. In terms of the latter, businesses have a lot to gain from moving away from traditional PBX systems to reliable, cost-efficient VoIP...
    1/20/2016
  • Navigating Through the Moroccan Ban on VoIP
    A recent ruling the Moroccan telecommunications regulation agency instituted by blocking Skype, WhatsApp and Viber in the country is causing a backlash...
    1/14/2016
  • One Horizon Group Signs Agreement to Use Network Innovations VoIP
    Network Innovations' global reach should allow One Horizon to capitalize on current markets and reach a number of new markets in which it has yet to become involved...
    1/13/2016
  • Australia's Anahata Technologies Migrates its Service Desk with VoIP System
    Effective communications in today's business environment mean being accessible at all times when customers, partners and vendors are trying to get in touch with you...
    1/7/2016
  • Hosted VoIP: The Cost Effective, Convenient Telephony Alternative
    Depending on your familiarity with how the cloud works and what voice over internet protocol-more commonly shortened to VoIP-is, you may not have a great grasp of what exactly hosted VoIP does or how it can benefit you...
    1/7/2016
  • VoLTE and VoWiFi Will Be Important Part of Mobile Networking in 2016
    2015 has been an exciting year in the tech sector, with the Internet of Things (IoT) kicking into high gear as individuals and businesses find innovative new ways to automate, connect and collaborate. Networking is also undergoing massive changes as NFV and SDN technologies gain traction and mobile networking speeds break world records...
    12/30/2015
  • Enterprise VoIP is Growing Up and Meeting More Companies' Needs
    While many parts of the enterprise have been transformed by cloud technologies - the contact center and sales departments, for example - other functions have been slower to catch on...
    12/28/2015
  • Going 'VoIP' is Smart, but Take Precautions
    Security vulnerabilities are everywhere. That also can include your new VoIP deployment...
    12/23/2015
  • Updating Your Phone Service? Think VoIP First
    Although the smartphone seems to be the go-to device these days, there are still a number of companies with desktop phones and the people who use them. But it gets expensive using the older technology, so savvy business managers are looking at all the options available to them in the New Year. One of those is Voice over Internet Protocol, or 'VoIP' for short...
    12/21/2015
  • Windstream Expands WDM Service and Competes in New Texas Markets
    On the heels of expanding its WDM service, network and cloud solutions provider Windstream Communications has broadened its geographic reach as well...
    12/17/2015
  • Cutting Costs in 2016? Plan To Include the Use of VoIP
    If you're like the typical business owner or manager, you're focused on finding new ways to keep costs under control...
    12/16/2015
  • Four Mistakes to Avoid When Choosing a VoIP Provider
    There's a reason that the VoIP market is expected to reach $86.2 billion by 2020 according to Future Market Insights: Both businesses and consumers are discovering that digital calling is not only cheaper than analog phone service, it also delivers more features...
    12/10/2015
  • Businesses Cut Costs by Adapting the Right Communication Systems
    Communication systems were and will always continue to be the cornerstone of any business. Being in touch with customers, clients, remote offices and team members is essential to running a successful business...
    12/7/2015
  • Study Offers Deeper Look into Hosted VoIP Services
    With new firms emerging and old firms fleeing the market, customer values and customer-enterprise communication are sure to change...
    12/3/2015
  • VoIP: Not Just for Cost-Savings and Better Communications
    The growing adoption of VoIP makes it easier for companies to employ more features in their phone systems. The increasing recognition of the need for efficiency with lower costs within an organization is an influence that's helping to drive the acceptance of VoIP in the business world...
    12/2/2015
  • Service Provider VoIP Tops $1.4 Billion in Q3
    According to IHS, the global service provider VoIP and IP multimedia subsystem (IMS) equipment market totaled $1.4 billion in the third quarter of 2015, up 34 percent from the same period a year ago...
    11/25/2015
  • Industry Group Offers VoIP Advice
    The ubiquity of VoIP is making businesses large and small consider not just if, but when they should make the switch. But it's more than just a case of unplugging one phone and plugging in another, and that's where The Communications Alliance comes in...
    11/24/2015
  • UAE Businesses Held Back by VoIP Regulatory Restrictions
    Not being able to take advantage of the cost savings from VoIP may not be such a big thing for large businesses, but smaller firms are finding this restriction increasingly onerous...
    11/19/2015
  • Prevention the Best Course Against VoIP-Related Toll Fraud
    Telecom toll fraud is an increasingly dangerous problem, and can affect any organization which uses or sells VoIP services...
    11/18/2015
  • FCC Plans First-Ever New Rules for VoIP Handsets & Hearing Aid Compatibility
    Making new rules is something that should never be done lightly, as the fallout from such can be as disastrous as it is unforeseen. Even with noble purposes, rule changes must be carefully considered, and this potential modification is no exception...
    11/13/2015
  • Calling is Still the Cornerstone of Business-Just Not That Analog Phone
    In this day of collaboration platforms, chat, social media and video calling, it is easy to forget that smartphones are still…well, phones...
    11/12/2015
  • Clearing Up Some Misconceptions about VoIP
    Even though carriers are in the midst of moving their backend infrastructures away from analog calling and toward an all-IP infrastructure, many people still have misconceptions and concerns about VoIP calling...
    11/4/2015
  • VoIP Defender Embodies the New Business Direction: One Stop for All
    In the ever-expanding world of VoIP, it seems like there is a new company popping up almost daily that claims to offer the latest and best offerings for this nascent technology. Yet one company is actually delivering all that is promised, in one package. That company is VoIP Defender...
    11/2/2015
  • Moving to Mobile VoIP? Think, First
    As the computing power of mobile devices continues to increase, the question of going all mobile is only a matter of when, not if...
    10/29/2015
  • Report: Communications Growth Seen as Boosting VoIP Usage
    The meteoric expansion of unified communications and other methods of 'talking' with each other is having a ripple effect on Voice over Internet Protocol, or VoIP. And according to a new report, such growth is expected to make the global VoIP services market worth more than $136 million by the end of 2020...
    10/27/2015
  • VoIP Market Braces for Exceptional Growth
    New research predicts that the global VoIP services market has the potential to experience a compound annual growth rate (CAGR) of 9.7 percent from now until 2020...
    10/22/2015
  • Egypt is Now Blocking VoIP. Will Startups Be Affected?
    Egyptian social media was all a twitter with news that on October 5, 2015, users were receiving messages much like the message that Twitter user Amr Khalifa received saying that Skype had been blocked until further notice...
    10/20/2015
  • How to Check the 'Level' of Your VoIP Call
    When selecting a VoIP provider, it can be useful to investigate 'MOS' and 'R-Factor' scores to get a picture of how reliable the VoIP connections will be overall...
    10/16/2015
  • Survey Shows VoIP Taking a Leap Forward in Business
    New research shows that while technology is playing an increasingly important role in the business world, not everyone is keeping up as well as they should...
    10/15/2015
  • Mobility Tools Rule in New Business Communications Survey
    To no one's great surprise, a new survey about how businesses communicate shows that mobility is taking greater prominence in the business world, which is good news for those who work in the cloud or VoIP...
    10/9/2015
  • Five Keys When Selecting a Unified Communications System
    The cost and feature advantages of VoIP make it a no-brainer for businesses. And the reality of multiple communications systems such as chat and video are clear and present, making unified communications also a no-brainer...
    10/7/2015
  • VoIP Sales on the Rise As Customers Seek Better Communications
    One VoIP provider saw an increase in sales over the summer, citing an upsurge in leads, requiring a demand in staffing...
    10/1/2015
  • Tone Software Tapped to Lower Costs, Increase Flexibility
    Tone Software Corporation announced today that its ReliaTel UC Service Management technology will be fueling Belltech's Bell360 UC Managed Services Offering...
    9/29/2015
  • New VoIP Networking Solution Recognized
    By adding the VIPedge cloud-based business telephone solution from Toshiba to its IPedge on-premises business telephone systems, Dixie Plywood now has a hybrid communication platform with more possibilities...
    9/25/2015
  • Comcast to Pay $33M Settlement over Publishing Unlisted VoIP Info
    Cable giant Comcast has agreed to settle with the State of California over allegations that it published VoIP customers' contact information, even after they had paid for unlisted numbers...
    9/22/2015
  • Many Benefits of VoIP Touted in New Guide
    Aprovider of fixed-price, VoIP solutions, wants the world to know about the technology and has published a new guide championing the benefits of VoIP services...
    9/18/2015
  • UK Customers Get Nationwide Wi-Fi Calling
    Vodafone UK is looking to give its customers more options by introducing a nationwide Wi-Fi voice calling capability, making it the second company to do so in the country after EE...
    9/17/2015
  • Study Says Asian Market Primed for VoIP Growth
    A new reports says the VoIP the market is currently dominated by users in Europe. But with the rising number of emerging economies in the Asia-Pacific region, it is expected that that region will be next...
    9/11/2015
  • 'Let's Talk Cuba' Service Launched for Affordable Rates to Island Nation
    Telco Cuba, Inc., a telecom solutions provider, has announced the launch of "Let's Talk Cuba," a new plan for calling Cuba at reduced rates...
    9/10/2015
  • WeChat Clears the 600 Million Global Users Milestone
    For Chinese-made messaging app WeChat, success has been clearly established by a recent milestone: it cleared the 600-million global user point...
    9/3/2015
  • Compare Providers, Products to Get the Most VoIP for Least
    It's common sense to do your homework to see what solution and respective products will fit your needs, as not all VoIP solutions are created equal...
    9/2/2015
  • New Business VoIP Provider Selected
    VoIP is big and getting bigger. Recent research projects that by 2020 there will be nearly 350 million subscribers of this nascent technology...
    8/27/2015
  • Is VoIP Truly on a Path for Growth?
    With the rapid movement of Millennials into the workforce, the increased demand for access to Unified Communications and the drive for easy access to messaging for collaboration, VoIP growth forecasts may be getting closer in accuracy...
    8/26/2015
  • Make a Plan Before Switching to VoIP
    Businesses moving from a legacy phone system to a Voice-over-IP (VoIP) system should not take the decision lightly...
    8/20/2015
  • Worldwide Market for VoIP Seen Expanding
    VoIP has been a mainstay of business calling for some time. It offers the transformation of voice packets to data for transmission over a broadband connection and therefore allows for global connectivity at a lower cost...
    8/19/2015
  • Verizon Embraces VoIP for User Benefit
    Innovation in the telecommunications space can mean great benefits for consumers and new challenges for telcos...
    8/19/2015
  • The VoIP Fight Rages On in the Face of Pro-Subscriber Verdicts
    Consumers love the thought of voice over Internet protocol (VoIP) being able to call just about anywhere for pennies. However, long distance providers aren't happy to see a major cash cow turned into a hamburger, and those long distance providers are often providing Internet access, so it results in a less-profitable division doing the cannibalizing of a much more profitable one. That split has led to some legal challenges in the VoIP market, and though some recent cases have gone subscribers' way, this may ultimately hurt subscribers as well...
    8/10/2015
  • VoIP Can Facilitate Change and Reduce Costs
    The communications market has taken enough time to grow, and with that time it has created both a cost-effective and change-inducing system with VoIP...
    8/6/2015
  • Report: VoIP, Wireless Services Growing in Florida; Wireline Declines
    A new report from the Florida Public Service Commission (PSC) shows that consumers in the state are steadily migrating from traditional PSTN service to wireless and cable VoIP solutions...
    8/6/2015
  • IMO VoIP Messenger Stops Working in UAE
    A report this week at United Arab Emirates news source Emirates 24/7 said that several enterprises in the country have lost VoIP since the early part of Monday, July 27...
    7/30/2015
  • Seeing it Clearly: Tone's New ReliaTel Visual 360
    Tone Software Corp., a global provider of comprehensive monitoring and management solutions for advanced communications and collaboration ecosystems, apparently has done it again with its latest offering...
    7/29/2015
  • VoIP Segments to Experience Substantial Subscriber, Revenue Growth
    A recent study of the voice-over-IP (VoIP) market shows that various segments of the market are poised to grow substantially through the year 2020...
    7/24/2015
  • Making Sense of the Relationship Between VoIP and SIP
    Chances are, you probably don't truly understand the relationship between VoIP and SIP...
    7/22/2015
  • New Indian VoIP License, But Possibly No Free Calls?
    India's Reliance Jio reportedly has plans to pick up a voice over Internet protocol (VoIP) license, a move that will give the broadband service provider access to a new set of services...
    7/17/2015
  • Tone's ReliaTel Visual360 Debuts at IAUG Show
    The annual industry technology show known by the acronym IAUG - International Avaya Users Group - is always a showcase for the latest and greatest products, and this year was no exception...
    7/14/2015
  • Use VoIP to Help Build Your Business
    It's well known that the technology can streamline communications and reduce the cost of staying connected, but is there more to VoIP than meets the eye?..
    7/10/2015

Popular Case Study

Xerox Integrates ReliaTel to Move Service Business Forward

Delivering IT Outsourcing solutions to many of the world's largest organizations...

Popular Articles

Featured Education

Featured Whitepaper

How to Bullet-Proof Your VoIP QoS and UC Service Levels

This in-depth White Paper provides insight and answers to ensure you can deliver the rock-solid communications platform needed to drive your business - without breaking your budget!

Featured Resource

End to End Service Level Management for the Entire Cisco Unified Communications Ecosystem

The ReliaTel VoIP and Unified Communications Management Solution is the ideal platform to monitor, manage, and optimize the Cisco VoIP, UC, and collaboration ecosystem that drives business communications for many of the world's largest organizations.

VoIP Monitoring for Your Business


VoIP Monitoring for Your Platform


VoIP Monitoring Latest Blog Post