VoIP Monitoring Featured Articles
Desk Phone Facing its Demise
The survey concluded modern business communication is shaping how organizations are working today and companies have to make the change by removing outdated technologies. At the same time, they have to start offering new solutions to address the needs of their mobile workforce so they can use text, group messaging, voice calls, video calls, conferencing or a combination to make them more effective and attract the right talent...
VoIP Delivers Efficiencies and Functionality for SMBs
Today's SMBs can't afford to compromise communications functionality and performance and yet need to be mindful of their operating expenditures. VoIP delivers the whole package, at a reliable and affordable price point, making it a very convenient and popular communications option for a broad range of organizations...
Wise Guy Reports Forecasts Huge Mobile VoIP Growth Ahead
Ever since it first emerged, voice over Internet protocol (VoIP) service has represented a fundamental game-changer in the way we make voice contact. Now, VoIP also offers a variety of services not readily available through many standard voice services, and it's this growth, among other things, that's leading to expectations of big growth. How big? Wise Guy Reports suggests that the compound annual growth rate (CAGR) of mobile VoIP worldwide could be as high as 28.47 percent through 2020...
Dialpad Announces Death of the Desk Phone
Dialpad develops its own communications software to support voice, video and messaging for employees that traverse the inside and outside of offices every day. It knows that the prevalence of the mobile employee is on the rise and that the death of the desk phone slowly approaches. It gained proof of those assertions in its latest research, "2016 Report on Business Communications in the Era of the Anywhere Worker."..
How to Choose the Right VoIP Solution for Your Business
Most businesses are savvy to the fact that VoIP and unified communications (UC) solutions offer them an impressive array of features and functionality for a comparatively low investment compared to legacy solutions. But choosing from the dizzying variety of VoIP options can be a major challenge for many organizations and IT departments, and taking a few variables into account will help to significantly narrow the playing field...
Studies Point to UC&C Growth; Author Notes VoIP Monitoring Benefits
The global unified communications and collaboration market is poised to experience a compound annual growth rate of 12.3 percent between this year and 2020, according to a new study by Research and Markets...
A Closer Look at Solving Hybrid UC&C Service Issues
Dealing with hybrid systems can be a blessing and a curse. For support teams - they are not only tasked with continuing to manage and use something that's still on premises but they also have something that's running in the cloud which has its own interface and management system to cope with...
Deloitte Predicts Global Transition to SDN, NFV
Meanwhile, it is clear that Deloitte and other speculative entities will continue to believe in its potential. Tavares said the widespread use of SDN could give rise to assets such as on-demand bandwidth provisioning and quality of service that depends on specific network contexts. In short, these smaller pieces of the whole will give service providers the fine-grained control over their networks they could only dream about...
VoIP Security Vulnerabilities Require Unique and Proactive Strategy
Anti-virus software is another way to protect softphones and related VoIP software, while deep packet inspection is useful for flagging potentially nefarious packets for closer scrutiny. Session border controllers (SBCs) are an invaluable tool for any network routing VoIP calls, while authorization policies and restrictions can also be helpful for monitoring and controlling all VoIP activity...
VoIP Monitoring for 9-1-1 Continuity Keeps Consumers Safe
Voice over IP (VoIP) is a wonderful thing. It enables us to offload a considerable financial burden when we're able to eliminate the use of the traditional landline. This is especially true in business where all communications over one platform not only reduces cost, but also makes the entire operation more efficient...
What's the Deal: Tone Software ReliaTel as a Service
Unified communications and the cloud go hand in hand in creating a perfect environment for communications today. Delivered properly, the two technologies have the potential to drive ROI and improvements across the board...
Low Costs, High Demand Drives Gains in Worldwide VoIP Market
When the notion of voice over Internet protocol (VoIP) first started coming out in the dial-up Internet era, it was a revelation. The idea that long-distance or even international calling could essentially be had for costs better equivalent to a local call was astonishing, and one that stuck with us even as dial-up Internet faded away. The global market for VoIP services, however, did not, and a new report from Persistence Market Research suggests this market will likely see gains for some time...
Businesses Need to Use VoIP Monitoring to Ensure Call Quality Remains Consistent
Jitter is one of the most common issues that can severely impact the quality of VoIP calls. Network backups, congestion and configuration errors can all cause delays when it comes to sending packetized voice. And for a VoIP call, it's critical that packets are sent in a specific order to maintain voice quality, otherwise jitter will result. A jitter buffer can certainly help combat this issue, but businesses and their service providers should also look at their networks to ensure they are capable of handling VoIP traffic...
Proper Management and Monitoring Critical for Hybrid UC&C Deployments
One of the greatest benefits of unified communications (UC) solutions and services is their flexibility and convenience when it comes to deployment, use and maintenance. Organizations can choose to house products on premises, in the cloud or through a hybrid combination of the two...
VoIP Transition Bills in California Face Uphill Battle
Some of the biggest outcry against the bill came from the chronically-underserved rural sector, who noted that, with VoIP service, power outages could not only kill the lights but also phone service, as land-line phones generally have backup power systems that continue to provide service even in a power outage...
Important Cyber Security Measures for Businesses Using VoIP
All technology brings with it inherent security risks and VoIP is no exception. But by taking proper security measures, businesses can gain all of the advantages of VoIP communication systems while ensuring their networks, data and property remain safe...
MSPs Will Have to Do This to Establish a Competitive Advantage
The world of communications is complex and evolving, creating opportunities for smaller companies to compete on the same level as their larger peers. Unified communications has taken on new steam as Voice over IP streamlines all forms of communication. VoIP monitoring is also taking on new life as the demand for digital continues to grow...
Blurred Lines Driving a Better Customer Experience
Things move pretty fast in the communications world, especially in an age where digital platforms make so many things possible. Companies can truly unify their communications and look to providers to do all the heavy lifting. Voice over IP is continuing to gain traction, even as VoIP monitoring in other countries is limiting accessibility. Still, the opportunities continue to emerge and the lines between certain capabilities continue to blur...
VoIP Is Not Possible Without the 'I'
It's easy to forget, especially as we all tend toward using the acronym, that voice over Internet protocol (VoIP) depends inherently on the Internet-the I portion of the acronym-to get anything done. A recent report from Telecom Reseller drives that point home, suggesting that some may be having issues with VoIP systems because the network isn't sufficiently powerful to provide the service to its fullest...
Tone Software Releases ReliaTel as a Service
This launch from Tone is a cost-effective way for businesses to make the most out of their existing networks...
Business, Consumer Telephony Customers Seeing Big Savings
Ever since 2004, Ooma has set out to disrupt the telephone industry by providing cloud-based telephony services in conjunction with a variety of mobile apps...
Telecommunications Regulatory on Commission: No Charges for VoIP Apps
This was the highlight of recent news coming out of Jordan this week; the Telecommunications Regulatory Commission (TRC) was looking into legal guidelines on whether subscriptions to free services would be required...
Is There Value To Be Had in Hosted VoIP?
Voice over Internet Protocol (VoIP) has drawn plenty of attention over the last few years as a way to offer businesses more features and often for a lower cost...
Voxox Shuts Down its Consumer Service to Focus on Business Instead
Voxox consumer unified communications service users recently faced a dark day. The company announced it was shutting down its free consumer service, instead turning its attentions to growth and putting a particular focus on business users...
VoIP Phone Availability Takes a Fast Leap Forward
Internet Telephony Service Providers, or ITSPs, have been in the news a lot lately as VoIP communications comes into its own. Now, the technology is going one step further with word of a new joint venture...
Grandstream IP Phones Ready to Go VoIP
Grandstream Networks has been a pioneer with its SIP Unified Communications products and solutions for nearly 15 years, so it knows a thing or two about the technology...
Answering the Call: VoIP Market Expansion Coming
When most of us make a call, we never really think about all the connections in our hand that make it possible. We simply pick up, punch in some numbers, and start talking...
Better UC Management with a 'Total View'
Mathematics aside, a "360 degree view" is a high-level definition that explains getting a total view of pertinent information. In customer service, it refers to the total view of the customer journey, including past, present, and future...
Cloud-Based Business VoIP Collaboration Solution Released
A new offering is designed to provide businesses with all the traditional office phone system call features and quality they're used to delivered via aCloud Services VoIP infrastructure...
New Interest in VoIP Reveals New Challenges
Voice over Internet protocol (VoIP) service has been drawing an ever-increasing amount of interest, not just from organizations but from individuals as well...
SDN Can Keep the 'Real-Time' in Communications
The use of real-time communication through VoIP and IP-based communication systems has given customer service personnel an edge they wished for in the decades before modern calling and messaging...
Government and VoIP? United Arab Emirates Says 'Not So Fast'
Trying to maintain cordial relations in the monarchy while working on the problem, a Snapchat spokesman said simply: "Video and voice calling are currently not available in the UAE due to local regulations."..
CTA Wraps Up Spring Forum with VoIP Backup Standards
Looking ahead, the CTA is seeking proposals for presentations or panel discussions at its next Technology & Standards Forum, Oct. 18-20 in Austin, TX. Space will be available for industry alliances interested in hosting their own meetings at the Forum...
VoIP Monitoring Takes an Interesting Turn in Morocco
What would it mean for your business if you suddenly couldn't complete your VoIP calls? For companies and users in Morocco, this nightmare is now their reality...
NEC Orders 2,000 Monet VoIP Phones from Apivio
VoIP hardware maker Apivio has announced that NEC Corporation of America has made a large order of its Monet series of phones...
NDS Releases Wireless Backup in N-Power Communications Suite
When traditional networks go down, business can be left without a way to reach their most valuable asset: their customers..
Hosted Phone Service Pairs up With VoIP Phones
Two phone giants look forward to providing one company's growing client base with highly functional endpoints that fit their evolving needs...
Grassroots Efforts Take on Morocco's Unpopular VoIP Ban
A Facebook campaign is hoping to drum up enough global support to convince the government of Morocco to overturn its VoIP ban...
No Surprise: 2015 Was Huge for VoIP, Others
The carrier IMS and VoIP space both experienced their best performances ever in 2015, according to new findings just released...
Running a Small Business? Consider a Phone Upgrade
If you're a small business that has been around for some time, you've likely invested in a phone system but haven't made any significant changes since...
Business VoIP Investments Pay Big Dividends
A new VoIP release offers a number of available calling features, such as call forwarding, calling name retrieval, busy lamp field to monitor the phone user of another user, and more...
VoIP is Essential for Today's Businesses
The benefits of VoIP in a business setting are so compelling and far reaching-business VoIP is ideal even for small to medium-sized business (SMB) requirements, after all-that it should be hard to pass up for any business...
Four Reasons for Adopting Unified Communications
No matter where I'm working, no matter what device I'm on, UC connects me with those I want to reach. But even if you're not global, UC still makes sense...
VoIP Usage Gaining Among Android Users: Study
If you think the rise in VoIP usage is growing ever stronger, new research in that area proves you're right...
Why VoIP Security Matters
VoIP systems are not like analog phones. They are computers like any other, open to firmware updates and security holes like laptops and smartphones. Few users think about how VoIP phones could be hacked, however...
MagicJack Offers Mexico Unlimited Inbound US VoIP Calling
Popular VoIP cloud-based communications company magicJack VocalTec has launched a new service offering in Mexico called "Call U.S." with Movistar, Telefonica's mobile operator brand in the country...
Another Lawsuit over VoIP Technology is Faced by Apple
Earlier this month, a federal jury found Apple guilty of willfully infringing on four VirnetX patents...
Does All-SIP Infrastructure Matter? Only If You Care About Quality
The argument for SIP trunking is more than just an economic argument; it also is a call quality argument. That's because hybrid environments degrade call quality...
Challenges in a UCaaS World? ReliaTel Has a Solution
Unified Communications as a Service, better known by the acronym UCaaS, is having its moment in the sun, and rightly so. A recent blog post by Tone Software, a high technology software development firm specializing in global business, telecommunications, and IT infrastructure management solutions, looked at the growth of this technology and identified ways to manage it...
Phone Numbers Soon To Be Secured by Interconnected VoIP Providers
The country's communications infrastructure has been undergoing key technology changes, a major one being from networks based on time-division multiplexed (TDM) circuit-switched voice services to all Internet Protocol (IP) multi-media networks...
Truecaller Launches New Windows Phone Caller ID App
Users of the beleaguered Windows Phone platform might have a killer app: the caller ID application...
Panamax Certifies Grandstream Products for Use with Bridge2Call Platform
Telecommunications technology company Panamax has jointly announced alongside Grandstream Networks the certification of a number of Grandstream products on the Panamax Bridge2call VoIP service platform...
WebRTC Solution Gets New Bells and Whistles
VoIP provider Sonus Networks recently rolled out updates to its WebRTC solution, giving users better security options and mobile features for enterprise customers...
LocateSmarter VoIP Identification Addresses TCPA Regulations
Recent changes to the Telephone Consumer Protection Act (TCPA) have thrown a wrench into the gears that is automatic dialing and contact center operations...
Kerio Technologies Targets SMBs with New Security, VoIP Appliances
These days, network security and modern telephony enhancements are among the most talked about topics in the technology world-and it's not hard to see why. In terms of the former, protecting networks from cyberattacks is increasingly important as data breaches become more commonplace. In terms of the latter, businesses have a lot to gain from moving away from traditional PBX systems to reliable, cost-efficient VoIP...
Navigating Through the Moroccan Ban on VoIP
A recent ruling the Moroccan telecommunications regulation agency instituted by blocking Skype, WhatsApp and Viber in the country is causing a backlash...
One Horizon Group Signs Agreement to Use Network Innovations VoIP
Network Innovations' global reach should allow One Horizon to capitalize on current markets and reach a number of new markets in which it has yet to become involved...
Australia's Anahata Technologies Migrates its Service Desk with VoIP System
Effective communications in today's business environment mean being accessible at all times when customers, partners and vendors are trying to get in touch with you...
Hosted VoIP: The Cost Effective, Convenient Telephony Alternative
Depending on your familiarity with how the cloud works and what voice over internet protocol-more commonly shortened to VoIP-is, you may not have a great grasp of what exactly hosted VoIP does or how it can benefit you...
VoLTE and VoWiFi Will Be Important Part of Mobile Networking in 2016
2015 has been an exciting year in the tech sector, with the Internet of Things (IoT) kicking into high gear as individuals and businesses find innovative new ways to automate, connect and collaborate. Networking is also undergoing massive changes as NFV and SDN technologies gain traction and mobile networking speeds break world records...
Enterprise VoIP is Growing Up and Meeting More Companies' Needs
While many parts of the enterprise have been transformed by cloud technologies - the contact center and sales departments, for example - other functions have been slower to catch on...
Going 'VoIP' is Smart, but Take Precautions
Security vulnerabilities are everywhere. That also can include your new VoIP deployment...
Updating Your Phone Service? Think VoIP First
Although the smartphone seems to be the go-to device these days, there are still a number of companies with desktop phones and the people who use them. But it gets expensive using the older technology, so savvy business managers are looking at all the options available to them in the New Year. One of those is Voice over Internet Protocol, or 'VoIP' for short...
Windstream Expands WDM Service and Competes in New Texas Markets
On the heels of expanding its WDM service, network and cloud solutions provider Windstream Communications has broadened its geographic reach as well...
Cutting Costs in 2016? Plan To Include the Use of VoIP
If you're like the typical business owner or manager, you're focused on finding new ways to keep costs under control...
Four Mistakes to Avoid When Choosing a VoIP Provider
There's a reason that the VoIP market is expected to reach $86.2 billion by 2020 according to Future Market Insights: Both businesses and consumers are discovering that digital calling is not only cheaper than analog phone service, it also delivers more features...
Businesses Cut Costs by Adapting the Right Communication Systems
Communication systems were and will always continue to be the cornerstone of any business. Being in touch with customers, clients, remote offices and team members is essential to running a successful business...
Study Offers Deeper Look into Hosted VoIP Services
With new firms emerging and old firms fleeing the market, customer values and customer-enterprise communication are sure to change...
VoIP: Not Just for Cost-Savings and Better Communications
The growing adoption of VoIP makes it easier for companies to employ more features in their phone systems. The increasing recognition of the need for efficiency with lower costs within an organization is an influence that's helping to drive the acceptance of VoIP in the business world...
Service Provider VoIP Tops $1.4 Billion in Q3
According to IHS, the global service provider VoIP and IP multimedia subsystem (IMS) equipment market totaled $1.4 billion in the third quarter of 2015, up 34 percent from the same period a year ago...
Industry Group Offers VoIP Advice
The ubiquity of VoIP is making businesses large and small consider not just if, but when they should make the switch. But it's more than just a case of unplugging one phone and plugging in another, and that's where The Communications Alliance comes in...
UAE Businesses Held Back by VoIP Regulatory Restrictions
Not being able to take advantage of the cost savings from VoIP may not be such a big thing for large businesses, but smaller firms are finding this restriction increasingly onerous...
Prevention the Best Course Against VoIP-Related Toll Fraud
Telecom toll fraud is an increasingly dangerous problem, and can affect any organization which uses or sells VoIP services...
FCC Plans First-Ever New Rules for VoIP Handsets & Hearing Aid Compatibility
Making new rules is something that should never be done lightly, as the fallout from such can be as disastrous as it is unforeseen. Even with noble purposes, rule changes must be carefully considered, and this potential modification is no exception...
Calling is Still the Cornerstone of Business-Just Not That Analog Phone
In this day of collaboration platforms, chat, social media and video calling, it is easy to forget that smartphones are still…well, phones...
Clearing Up Some Misconceptions about VoIP
Even though carriers are in the midst of moving their backend infrastructures away from analog calling and toward an all-IP infrastructure, many people still have misconceptions and concerns about VoIP calling...
VoIP Defender Embodies the New Business Direction: One Stop for All
In the ever-expanding world of VoIP, it seems like there is a new company popping up almost daily that claims to offer the latest and best offerings for this nascent technology. Yet one company is actually delivering all that is promised, in one package. That company is VoIP Defender...
Moving to Mobile VoIP? Think, First
As the computing power of mobile devices continues to increase, the question of going all mobile is only a matter of when, not if...
Report: Communications Growth Seen as Boosting VoIP Usage
The meteoric expansion of unified communications and other methods of 'talking' with each other is having a ripple effect on Voice over Internet Protocol, or VoIP. And according to a new report, such growth is expected to make the global VoIP services market worth more than $136 million by the end of 2020...
VoIP Market Braces for Exceptional Growth
New research predicts that the global VoIP services market has the potential to experience a compound annual growth rate (CAGR) of 9.7 percent from now until 2020...
Egypt is Now Blocking VoIP. Will Startups Be Affected?
Egyptian social media was all a twitter with news that on October 5, 2015, users were receiving messages much like the message that Twitter user Amr Khalifa received saying that Skype had been blocked until further notice...
How to Check the 'Level' of Your VoIP Call
When selecting a VoIP provider, it can be useful to investigate 'MOS' and 'R-Factor' scores to get a picture of how reliable the VoIP connections will be overall...
Survey Shows VoIP Taking a Leap Forward in Business
New research shows that while technology is playing an increasingly important role in the business world, not everyone is keeping up as well as they should...
Mobility Tools Rule in New Business Communications Survey
To no one's great surprise, a new survey about how businesses communicate shows that mobility is taking greater prominence in the business world, which is good news for those who work in the cloud or VoIP...
Five Keys When Selecting a Unified Communications System
The cost and feature advantages of VoIP make it a no-brainer for businesses. And the reality of multiple communications systems such as chat and video are clear and present, making unified communications also a no-brainer...
VoIP Sales on the Rise As Customers Seek Better Communications
One VoIP provider saw an increase in sales over the summer, citing an upsurge in leads, requiring a demand in staffing...
Tone Software Tapped to Lower Costs, Increase Flexibility
Tone Software Corporation announced today that its ReliaTel UC Service Management technology will be fueling Belltech's Bell360 UC Managed Services Offering...
New VoIP Networking Solution Recognized
By adding the VIPedge cloud-based business telephone solution from Toshiba to its IPedge on-premises business telephone systems, Dixie Plywood now has a hybrid communication platform with more possibilities...
Comcast to Pay $33M Settlement over Publishing Unlisted VoIP Info
Cable giant Comcast has agreed to settle with the State of California over allegations that it published VoIP customers' contact information, even after they had paid for unlisted numbers...
Many Benefits of VoIP Touted in New Guide
Aprovider of fixed-price, VoIP solutions, wants the world to know about the technology and has published a new guide championing the benefits of VoIP services...
UK Customers Get Nationwide Wi-Fi Calling
Vodafone UK is looking to give its customers more options by introducing a nationwide Wi-Fi voice calling capability, making it the second company to do so in the country after EE...
Study Says Asian Market Primed for VoIP Growth
A new reports says the VoIP the market is currently dominated by users in Europe. But with the rising number of emerging economies in the Asia-Pacific region, it is expected that that region will be next...
'Let's Talk Cuba' Service Launched for Affordable Rates to Island Nation
Telco Cuba, Inc., a telecom solutions provider, has announced the launch of "Let's Talk Cuba," a new plan for calling Cuba at reduced rates...
WeChat Clears the 600 Million Global Users Milestone
For Chinese-made messaging app WeChat, success has been clearly established by a recent milestone: it cleared the 600-million global user point...
Compare Providers, Products to Get the Most VoIP for Least
It's common sense to do your homework to see what solution and respective products will fit your needs, as not all VoIP solutions are created equal...
New Business VoIP Provider Selected
VoIP is big and getting bigger. Recent research projects that by 2020 there will be nearly 350 million subscribers of this nascent technology...
Is VoIP Truly on a Path for Growth?
With the rapid movement of Millennials into the workforce, the increased demand for access to Unified Communications and the drive for easy access to messaging for collaboration, VoIP growth forecasts may be getting closer in accuracy...
Make a Plan Before Switching to VoIP
Businesses moving from a legacy phone system to a Voice-over-IP (VoIP) system should not take the decision lightly...
Worldwide Market for VoIP Seen Expanding
VoIP has been a mainstay of business calling for some time. It offers the transformation of voice packets to data for transmission over a broadband connection and therefore allows for global connectivity at a lower cost...
Verizon Embraces VoIP for User Benefit
Innovation in the telecommunications space can mean great benefits for consumers and new challenges for telcos...
Popular Case Study
Delivering IT Outsourcing solutions to many of the world's largest organizations...
This in-depth White Paper provides insight and answers to ensure you can deliver the rock-solid communications platform needed to drive your business - without breaking your budget!
The ReliaTel VoIP and Unified Communications Management Solution is the ideal platform to
monitor, manage, and optimize the Cisco VoIP, UC, and collaboration ecosystem that drives
business communications for many of the world's largest organizations.
VoIP Monitoring for Your Business
VoIP Monitoring for Your Platform
VoIP Monitoring Latest Blog Post