Empirix has announced that its vice president, contact center business unit, Phil Odence will be presenting at TMC’s (News
) INTERNET TELEPHONY Conference & EXPO West 2008 today, Tuesday, September 16th, from 2:45-3:30 p.m. PDT at the Los Angeles Convention Center.
Odence’s session will be titled "Planning Ahead for Optimal Contact Center Deployment" and is inline with the company’s motto to help organizations adopt complex communications solutions with confidence.
Organizations have reaped significant benefits by deploying VoIP in the contact center. VoIP has helped them achieve considerable cost savings, increased productivity, and enhanced customer service. However, utilization of VoIP is not devoid of its challenges and complexities. Empirix's (News
) session will focus on the implementation of the right testing and monitoring approach in the contact center for successful deployment and ongoing operation.
"Although VoIP in the contact center continues to gain momentum, complex VoIP adoptions still occur more often than not," said Odence. "As part of our presentation, we hope to help attendees understand that, by taking the necessary steps, they can ensure a smooth VoIP rollout for their employees and their customers."
The world’s most popular IP Communications trade show, INTERNET TELEPHONY Conference & EXPO is being held September 16-18, 2008. The show, which is the 18th such event, is expected to draw more than 7000 attendees.
"We're happy to have Empirix represented on a panel at this year's show," said TMC president and conference chairman, Rich Tehrani (News
). "The company is a respected industry leader, and I am confident that our attendees will appreciate and value the opportunity to hear Phil's perspective on VoIP in the contact center."
Equipped with thorough knowledge of telecommunications and self-service applications, Empirix provides award-winning testing and monitoring solutions to network equipment manufacturers, service providers and enterprises worldwide.
INTERNET TELEPHONY Conference & EXPO — the biggest and most comprehensive IP communications event of the year — is going on this week (September 16-18, 2008) in Los Angeles, California! The show features three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Be sure to check out TMCnet.com and blogs from Rich Tehrani, Greg Galitzine, and Tom Keating for news highlights from the show. See you there!
Divya Narain is a contributing editor for TMCnet. To read more of Divya's articles, please visit her columnist page.
Edited by Stefania Viscusi