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Tone Software Speaks on New, Free VoIP QoS Monitoring Tool Availability

February 11, 2013

By Allison Boccamazzo, Managing Content Producer

Tone Software (News - Alert) is a long-time player in the VoIP and UC monitoring and management space. For converged telecommunications and IT infrastructures, ensuring the quality of your voice communications is absolutely essential, which is where Tone comes into play. By offering esteemed, first-rate voice quality and UC monitoring and management software, the company directly aims and tackles these problems head on to guarantee the clearest, highest quality voice services within critical environments, such as VoIP and Microsoft (News - Alert) Lync UC.

Today, the company has further cemented its position in the VoIP and UC monitoring space by offering its signature ReliaTel Free VoIP QoS Monitoring Tool, which is available immediately. This tool serves as an easily accessible solution for managing the quality of such critical voice services within the Cisco (News - Alert) UCM VoIP environment, as well as the Microsoft Lync UC environment, a statement released today reveals. And the best part is that all of this is available in one free, downloadable tool available right now.

While ReliaTel is a vendor-agnostic solution – meaning it can handle all flavors of VoIP - it’s no surprise that Microsoft Lync has especially been exploding as of late. In late 2012 alone, Microsoft Lync grew by nearly 40 percent, the statement further divulges. Therefore, organizations looking to benefit from these VoIP and UC investments must likewise invest in cost-effective methods to ensure high quality and service levels from their Cisco and/or Lync communications technologies.

Tone’s ReliaTel Free VoIP QoS Monitoring Tool supports these organizations by offering them a quick, easily-accessible and robust solution that helps operational teams gain immediate and accurate visibility into the quality of their Cisco UCM and Microsoft Lync voice services, including QoS alarming and dynamic QoS management dashboard views, the statement continues.

Last year, Tone’s Tracey Whitney explained to me in more detail the problems commonly faced by these types of operational teams, saying, “A lot of times operational support teams have to try this or that and look and hunt in several different places in order to try to figure out what’s causing their problem, and that’s a huge burden on [them].” She adds, “It delays resolution of problems and creates service level issues. Sometimes, it ends up being that users have bad experiences because the operations and support team don’t have the ability to get in front of these problems as they’re developing because they just don’t have the analytics, and ReliaTel really helps in that scenario to give them the trending views they need to see where they’re starting to develop issues.”

In the statement, Amit Kapoor, director of strategic technology for Tone Software, adds, “A strategic core competency of ReliaTel is multi-platform management across many VoIP and UC technologies, and the new ReliaTel Free VoIP QoS Monitoring Tool leverages this strength to provide support for both Cisco UCM and Microsoft Lync in one free downloadable solution…through the ReliaTel QoS download portal, you can quickly and easily deploy real-time VoIP QoS monitoring for Cisco UCM, Microsoft Lync, or both, depending on your environment and needs.”

More specifically, the ReliaTel Downloadable VoIP QoS Monitoring Tool provides free monitoring for the following:

  • Cisco UCM Publisher up to 250 UCM End Points for QoS metrics
  • Microsoft Lync Monitoring Server node via the SQL Server Database for QoS metrics
  • QoS Metrics of both the above Cisco and Microsoft Lync technologies

Kapoor continues, “The ReliaTel Free VoIP QoS Monitoring Tool is a direct result of what VoIP teams have stated they need -- a straightforward, easy to attain, easy to implement solution to proactively manage the most prevalent issue they face -- quality of service.”

"Tone's free download immediately delivers an economical and interoperable solution for this issue, with the option to roll out comprehensive management across your entire VoIP and UC ecosystem with the full ReliaTel solution for Avaya (News - Alert) Red and Blue, Cisco, Microsoft Lync, and virtually any technology mix,” he concludes.

To learn more, visit www.tonesoft.com. To register and download your free QoS monitoring tool now, click here.

Edited by Ashley Caputo
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