VoIP Monitoring Featured Article

How to Better Proactively Manage Converging Networks

January 16, 2013

By , Director of Brand Strategy

As businesses continue to increasingly turn to VoIP and UC, they are at the same time leaning toward the managed services model to avoid extra costs and complexity when handling their managed networks. Many see a plethora of benefits in turning to managed services for converging their voice and data networks, yet some think that there can still be some things at stake.

In a TMC podcast with Tone Software’s (News - Alert) Paul Wiggins, we get down to the nitty gritty of this commonly-faced issue. “To put it simply, what is at stake is the success of the business,” Wiggins starts. This isn’t too light of a thing to juggle or risk. “Now more than ever, businesses want to leverage technology to gain a competitive edge,” he continues, adding that these types of technologies can include sophisticated communications applications.

“[While these] traverse the converged network; however, the current business climate has created an extremely harsh environment for IT organizations responsible for deploying and maintaining these technologies.” In other words, the current economic conditions were trimming down already lean IT departments, and that’s certainly not a good thing.

“In order to remain competitive, businesses need to increase productivity out of their existing human resources,” he notes, which in a nutshell, means that businesses need to capitalize on their current investments for added benefits.

Underlying VoIP networks are what support a string of new investments companies are partaking in for further success, such as mobility, which is quickly becoming a main priority for businesses of all kinds. “The problem is that they have a shrinking IT organization that is dealing with an increasingly complex environment and a rapidly growing workload.”

As you can only imagine, that doesn’t sound like a recipe for much success. Wiggins notes that this is causing company executives to reevaluate both what is and what is not a part of their core business.

There is a solution to this, though. Outsourcing the continuous monitoring and management of the converged network to a knowledgeable managed service provider (MSP) can work to fix this in many ways. It not only improves the stability and quality of the converged network services, but also reduces the operating expenses for the IT organization and frees the IT staff to focus on more strategic initiatives, Wiggins tells TMC (News - Alert).

This is exactly where Tone Software, a VoIP monitoring and management industry expert, comes into play. The company works with many MSPs using its signature Tone ReliaTel streamlined solution to manage their client’s complex converging networks for optimum efficiency and guaranteed satisfaction.

To learn more such as what elements are most critical for sustaining voice quality and more, check out the entire discussion here.

To learn more about all of Tone Software’s VoIP monitoring and management offerings, visit www.tonesoft.com.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Amanda Ciccatelli
Article comments powered by Disqus

Popular Case Study

Xerox Integrates ReliaTel to Move Service Business Forward

Delivering IT Outsourcing solutions to many of the world's largest organizations...

Popular Articles

Featured Education

Featured Whitepaper

How to Bullet-Proof Your VoIP QoS and UC Service Levels

This in-depth White Paper provides insight and answers to ensure you can deliver the rock-solid communications platform needed to drive your business - without breaking your budget!

Featured Resource

End to End Service Level Management for the Entire Cisco Unified Communications Ecosystem

The ReliaTel VoIP and Unified Communications Management Solution is the ideal platform to monitor, manage, and optimize the Cisco VoIP, UC, and collaboration ecosystem that drives business communications for many of the world's largest organizations.

VoIP Monitoring for Your Business

VoIP Monitoring for Your Platform

VoIP Monitoring Latest Blog Post