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Tone's ReliaTel Cloud-Based Service: Maximizes ROI, Minimizes Financial Investments for MSPs

September 05, 2012

By , Director of Brand Strategy

We all know that cloud-based services provide managed service providers (MSPs) and enterprises with communication management excellent benefits, such as reduced IT burdens and lower overall convergence TCO. Tone Software (News - Alert) has been taking advantage of this rapid cloud adoption, promoting its well-known ReliaTel VoIP and UC Service Assurance solution – a cloud-based management service which continues to prove excellent for the leading provider of voice quality and networking monitoring and management.

“The proliferation of cloud-based solutions is revolutionizing the way MSPs and Enterprise IT organizations are delivering the support and services their businesses and clients require,” says Tone. “With limited staff resources and budgets, these organizations are seeking practical strategies to lower costs, and reduce operations and maintenance burdens - while still ensuring the voice quality and UC service levels necessary to support their businesses and their clients.”

ReliaTel works to address these critical issues by providing MSPs and enterprises alike with best-of-breed technology to help manage VoIP quality of service (QoS), network performance and UC service levels – all without having to deal with the funding, deploying or maintenance of a premise-based business-critical software application.

ReliaTel’s cloud-based technology seriously cuts costs as well as human resource investments, which are usually mandatory for converged communications management. IT and voice engineering teams will also enjoy the benefits of no ongoing support, administration or maintenance burdens. Tone’s ReliaTel solution ultimately eliminates the need to purchase host hardware and software licenses that require larger and more unattainable budget allocations, rather funding them through a more accessible operating expense budget.

“Based on the cost efficiencies that the cloud architecture provides, we designed the ReliaTel Cloud-based Management Service to address pressing business and technical challenges facing both Enterprises and MSPs today - namely the alignment of the organization’s IT and financial resources with their business productivity goals and ROI expectations from advanced communications investments,” says Amit Kapoor, director of strategic technology at Tone.

By harnessing the power of the latest ReliaTel 4.0 enhancements, operational workflow is further optimized, and coupled with advanced performance dashboards, new remote access and enhanced traceroute capabilities, MSPs ultimately gain better visibility and early insight into service-impacting issues while improving their voice and network quality for optimum efficiency.

To learn more about Tone Software’s robust and reliable ReliaTel solution, click here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rich Steeves
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